Introducing the AI-powered smart messaging platform

Manyguide automatically answers the questions you get or sends them to the person with the matching knowledge

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We help companies and public services handle external and internal questions more efficiently.

How it works

Analyses and understands the question, then suggests a previously given answer or assigns the question to the person or team best qualified to answer. Analyses and understands the question, then suggests a previously given answer or assigns the question to the person or team best qualified to answer.

Features

Embeddable interfaces
Time to replace forms, FAQs or complex navigation to help direct people from your site to the right answer.
Automatic assignment
Algorithms select which person or team gets the question. Forwarding or escalating becomes a thing of the past.
Human-powered chatbots
People hate getting the same questions over and over again. Our chatbot suggests previously given answers that received good feedback.
More mobile
Staff, partners or members can give advice from their smartphone or PC. They choose when and how to be notified of new questions.
Manager dashboard
Monitor routing, conversations and performance of team members, partners or staff assigned to answer.
Metrics and analytics
Stats and data exports will help you learn how to optimise your service, communication or organisation.
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Proven Benefits

80% CSAT.
Better experience for question asker and responder
81% of suggested answers satisfactory.
Save time and avoid frustration by letting a chatbot answer recurring questions
Increase productivity by 30%.
By letting a chatbot answer recurring questions and using AI to assist your staff in providing better answers

In Use

Screenshot of Kandoor web interface on a phone. Screenshot of Kandoor web interface on a phone.
Kandoor

An APG initiative that allows Dutch citizens to discuss their pension & financial matters with independent experts

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Screenshot of Manyguide application on a phone. Screenshot of Manyguide application on a phone.
Local discovery

600 residents in Brussels and Amsterdam helping other residents, expats, and tourists with questions about where to find, do, or discover things.

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Learn how:

  • Consumers or customers can reach the right expert or department.
  • Staff can find another staff member who knows the answer to their question.
  • Recurring questions get answered by a chatbot.